Returns and replacements

All Shisharette products are manufactured to the highest standards and conform to safety laws and regulations.

Should any part of your Shisharette order be faulty, please return it to us within 30 days of receipt including all parts and packaging, and our technical department will establish the cause of the fault and we will offer you the choice of a replacement product or a refund.

Under the Consumer Protection (Distance Selling) Regulations 2000 law, all Shisharette products are subject to a 7 day cancellation period; this 7 day period begins the day your item is received. If for any reason you are unsatisfied with your unopened, unused product and wish to return it, you must email us at contact (at) with your return request within this 7 day period. Any requests made after this time will be denied.

The cost to return the item will be the responsibility of the customer and no delivery costs will be refunded.